WKS now on Facebook

Posted on February 9, 2013 by admin

We’ve published a Facebook page, and we’ll be integrating it into our blog and website over the next few weeks. While we often consider ourselves “champions of tech agnosticism”, it really seems lately that, to a lot of users, Facebook IS the Internet.

This reminds me of when how Usenet and Gopher and all kinds of cool things on the Internet went the way of the dodo bird soon after the World Wide Web was released to the public. Back then, we used to grouse, “to a lot of people, the web IS the Internet”.

Hopefully people will keep using email!


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Emailchemy 11.3.5 released

Posted on December 28, 2012 by matt

Emailchemy 11.3.5 contains an important bug fix for users who were trying to use Emailchemy’s IMAP server with MailMate. If you had trouble using MailMate with Emailchemy, please try again with this release.

We’ve also addressed a couple issues for Mac users. First, Emailchemy now works with Java 7 on Mac. Apple has stopped building its own version of Java after Java 6, and now Oracle is building it (just like they do for Windows and Linux). Java 7 from Oracle, the one you get when you install Java from http://www.java.com, launches apps differently than the Apple Java, so now we have to have 2 separate installers/launchers for Emailchemy on Mac OSX. If you have Mac OSX 10.7 or 10.8, you should install the Java 7 from java.com.

We’ve also modified the Mac installer so that it can detect if you are installing on Mac OSX 10.4 (“Tiger”), so that it can install some older versions of some application files that Tiger needs for Emailchemy to run correctly.

Because of these changes to support a wide range of Mac OSX versions, the installation of Emailchemy for Mac is no longer a “drag to the Applications folder” process, but instead now an installer app that you double-click to run.


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FAQ: How do I make my converted sent folders show the recipient instead of me in my new email app?

Posted on December 20, 2012 by matt

So you’ve converted all you mail and imported into your new email app and everything looks fine. But when you open up one of your old sent folders and you see a list of messages that show the From column instead of a To column.

Your new email app doesn’t know that your old sent mail folders are sent folders, that’s all, and it’s easy to fix. Just change the view options or column settings for those folders to show the Recipient (or To) column instead of the Sender (or From) column.


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Emailchemy 11.3.4 released

Posted on November 10, 2012 by admin

Emailchemy 11.3.4 fixes a memory issue in the IMAP server and improves how the Google Apps Uploader writes nested folders in Gmail.

Please note that Emailchemy for Mac OS X will only run with Java 5 or Java 6. The app is not yet compatible with Oracle’s Java 7 for Mac.


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Helpdesk is back

Posted on November 1, 2012 by admin

Power has been restored and the helpdesk system is again functional. We’ll be catching up on support requests soon.


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Helpdesk is down temporarily

Posted on October 30, 2012 by admin

Our helpdesk system is down for reasons related to the big storms in the eastern US last night. If you have an urgent question, please use the forums until we get the support email working again.

Thanks!


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Emailchemy on Tiger (Mac OS X 10.4)

Posted on August 27, 2012 by admin

We’ve received several notes from customers who have had trouble running and using Emailchemy on Mac OS X 10.4 “Tiger”. Tiger was released in 2005 with its final update, 10.4.11, released in 2007, but people still use it because it is the last version of Mac OS X that runs on PowerPC Macs. Supporting such an old version of Mac OS X is challenging, but we’re still willing to try.

If you are running Tiger, you should have Mac OS X 10.4.11 and you should have Java Update 9. You may have to run Software Update a few times to get all the updates. To check your Java version, run the Terminal app and type this at the command prompt: java -version

You should see: java version “1.5.0_19″

Also, we’ve released a special build of Emailchemy specifically for those running Mac OS X Tiger. We had to do this because Emailchemy uses a library that is supposed to make certain parts of the app more Mac-like, but recent versions of this library have issues working on Tiger.

So, if you are still running Tiger:

  1. Run Software Update repeatedly until you get all the updates installed
  2. Download and install the Tiger version of Emailchemy

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Emailchemy 11.3.2 Released

Posted on August 23, 2012 by admin

This new version fixes a couple bugs and improves performance of the PST and OML converters. One of the bugs was pretty rare, and you would have only been affected if you had files from a French installation of Eudora for Windows. The other was that one of the filename templates for EML output wasn’t selectable.

The changes to the Outlook PST converter were made mainly so that the message counts match what other tools (like FTK) might report, though the additional “messages” aren’t really email messages. The additional records accounted for are inter-process communications or mail non-delivery reports. If you’re a customer doing forensics, this should help provide high confidence that Emailchemy is getting out everything it can. Personal Edition customers won’t experience a difference.

Emailchemy’s Outlook OLM converter now extracts digitally-signed messages from OLM files too. Previously, it didn’t know how to read these messages, and the digitally-signed messages were extracted with no content.


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NetGlance now $2 with coupon

Posted on August 13, 2012 by matt

Follow our twitter feed (@weirdkid) and look for a coupon code in a recent tweet to get NetGlance for only $2. NetGlance is normally $15.

NetGlance is a cool little utility for viewing pictures that change with time. For example, today’s stock chart graphic for your favorite stock. You’d normally have to keep a browser open to Yahoo Finance for this, but with NetGlance you can have it as a floating window on your desktop — and it updates itself. Make it any size, label it, make it transparent.

Use it for webcams, traffic cams, stock charts, weather maps, satellite maps, anything that you’d normally have to see in a web browser window that takes up valuable space on your desktop.

Try it out for free now!

This offer expires on August 19.


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FAQ: Why is the Google Apps uploader slow?

Posted on May 11, 2012 by matt

You should be getting at least a message per second, but sometimes the upload seems to be unbearably slow. There are a number of factors that could be limiting the speed of the upload:

  • The speed of your home internet connection uplink is much slower than your downlink. Most home users have between 256kbps (kilobits per second) and 1mbps up, regardless of how fast their download speed is. A speed of 256kbps would give a max upload speed about 32K (kilobytes) per second. If you aren’t sure what your uplink speed is, try a network speed test here: http://www.speakeasy.net/speedtest/

  • Google imposes quotas and throttles on the upload of messages, but it never says exactly how much. Basically, Google doesn’t want you to upload too many messages per minute nor too many messages per day. So, if the uploader is going too fast, or if Google’s upload servers are too busy, Google will start rejecting messages with a “service unavailable” message. When this happens, Emailchemy waits a second and then retries the message upload. If you exceed the max allowed for a given 24 hour period, no amount of retrying will work until the quota resets.

  • The Google message upload protocol is also a bit wasteful in that as a confirmation to each message uploaded it sends the entire message back to the upload program. This isn’t a huge problem for small messages, but, especially if you have attachments, it can add up.

  • Anything else your internet connection being used for while doing the upload will impact the performance too. So, a good thing to do is to avoid file downloads or any kind of streaming from the internet to computers on your home LAN at the time you are doing the upload.

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