1. Make sure you have the latest version of the software
Product updates are released periodically to add new functionality, refine operation, and address known issues. Before reporting an issue with any product, make sure you are using the latest version found on the product page.
2. Read the user manual and FAQs, if you haven't already
User Manuals for each product contain step-by-step walkthroughs and troubleshooting sections. The most up-to-date versions may be found here:
Many of the most frequently asked support questions are answered in each product's FAQ:
3. Stay in touch
We publish tips and the occasional walkthrough on the Weird Kid Software blog, which is searchable and has an RSS feed you can subscribe. You can get immediate notifications of new releases, events, and "tips of the day" by following us on Twitter.
4. Ask for help through Email Support
Send your questions via email to support@weirdkid.com. For all requests, please include the following information:
- OrderID or License Key (for priority support)
- Product name and version
- Operating system name and version
- Java version
- A clear description of the problem and the steps taken before the problem occurred