We, Weird Kid Software LLC (“WKS”), respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via our web site, email, or via our software products. The purpose of this policy is to explain what information we collect from you; how the personal information that you are asked to submit or have submitted will be used by WKS; how your personal information is protected and transferred; and to provide the information that you need to provide your consent to this use.
What We Collect
We collect only the information required to provide our products and services to you. This includes emails you choose to send us, the contact info you provide when purchasing our software, and information to uniquely identify your computer when activating our software. More details are below in the sections titled Customer Relationship Data, Support Data, and Software Activation Data.
What We Do With Your Data
We use this information to provide our products and services to you. We do not build marketing profiles, we do not track you, and we do not “process” this data beyond referring back to it to understand our relationship with you (i.e. “Oh look, she bought a license back in 2016, so let’s give her a renewal discount”). We do not sell or share this information outside our small company. More details are below in the sections titled Customer Relationship Data, Support Data, and Software Activation Data.
If You are Under 16 Years Old
The WKS website www.weirdkid.com and our Software is not aimed at children under 16 years old and we will not collect, use, provide or process in any other form any personal information of children under the age of 16 deliberately.
We therefore also ask you, if you are under 16 years old, please do not send us your personal information (for example, your name and email address). If you are under 16 years old and you nevertheless wish to ask a question or use our web site, email, or software products in any way which requires you to submit your personal information please get your parent or guardian to do so on your behalf.
Except as described in this policy, WKS will not give, sell, rent, or loan any identifiable personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. WKS may also provide non-personal, summary or group statistics about downloads of our software to reputable third-party vendors, but these statistics will include no personally identifying information.
Third-party Services Used
WKS leverages services provided by Zendesk, Facebook, and Twitter to provide support to end users, and FastSpring, Square, and PayPal to process payments. WKS does not provide information about you to these services and participation in these services is entirely at your discretion and governed by the Terms and Conditions of those services.
WKS leverages web site analytics services provided by Google Analytics and WordPress. These services may collect information necessary to provide us reports that include date, time, browser and operating system versions, country where accessed, and pages visited. We do not provide any personal information about you to these services. We do not receive any personal information about you from these services. We use these analyitics services to identify problems with our web site.
Customer Relationship Data
We have a legitimate interest in providing our products and services to existing and prospective customers. As such, we maintain data in a customer relationship management (“CRM”) database. This data is kept on our servers at our hosting provider and in our private WKS-owned servers. We keep these records to maintain a history of our relationship with customers primarily so that we can:
(a) refer back to past purchases when preparing quotes or offering discounts for repeat customers
(b) restore access to our products and services for customers who may have lost their registration or license keys
(c) provide proof of purchase and delivery records to our customers when asked to provide them
(d) make decisions on how to enhance our products and services
(e) validate state of software licenses or support agreements for providing technical support
(f) defend against legal claims
This data includes sales records and information you have chosen to provide to WKS by sending email to WKS. We never use this data for marketing and we never share this data with third parties unless required by law. We will not retain this information for longer than is necessary for our business purposes or for legal requirements.
When you request support through the web site or via email, you may optionally choose to submit log files, screenshot image files, and email data files (collectively, “Support Data”) to WKS. This Support Data typically contains personal information.
When your Support Data is submitted via our web site, https://weirdkid.com, it is submitted via a TLS-encrypted connection to a private CRM database owned by WKS but hosted in a secure third-party facility where other databases and web sites may be hosted. Our present hosting provider is A2 Hosting in Ann Arbor, MI, USA.
When Support Data is submitted via email, we ask you to use email accounts that are secured by SSL or TLS, to use message-level encryption like S/MIME, and to attach the Support Data to the email in a password-protected, encrypted file. These emails are delivered and held for delivery to us at our hosting provider where we download them via TLS-encrypted connections to our CRM database or to WKS technician computers for analysis.
Support Data submitted to WKS is never disclosed outside of the company unless required by law. Support Data submitted will be removed from WKS technician computers within one week of closing the support incident and will be removed from the WKS CRM database within one year of closing of the support incident. Requests for manual removal of submitted Support Data will be accommodated within one week of your request.
Software Activation Data
For our software products that require online activation, an activation request is performed when you enter a serial number to unlock our software, and may be repeated from time to time by already-activated software.
This information is collected to track how many times your serial number is used to unlock our software on different computers or license dongles. We need this information to ensure our software is being used per the terms of the license agreement.
The activation request consists of a single message sent over an encrypted connection to a WKS server located at our hosting provider. This data includes your serial number or registration key, the name associated with your registration key, the version number of the software, and a hardware identifier generated from unique attributes of the computer or license dongle (e.g. MAC address, serial number of storage device, and/or CPU serial number). The license name and hardware identifier are anonymized with a salted, one-way hashing algorithm prior to being stored. We also log an anonymized form of the IP address (only the network part) from where the activation request is made.
This information is never shared with third parties unless required by law.
Children’s Personal Information
WKS does not knowingly collect any personally identifiable information from children under the age of 16.