How to contact Emailchemy support

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Before You Contact Support

If your question isn’t answered here or in the Emailchemy User Manual, you can contact Emailchemy support by email. But before you do, please try the following:

  1. Update to the latest version of Emailchemy
  2. Reboot your computer
  3. Exit out of your email applications
  4. Try the conversion again

You’d be surprised how many times this simple procedure is the solution, so please don’t be offended that we suggest it.

Emailing Customer Support

If your question of issue isn’t resolved by the consulting the online documentation, send your question or detailed description of any problems to

For all support requests, please include the following information:

  • Order Number or License Key
  • Product name and version
  • Operating system (Windows, Mac, or Linux) name and version
  • Detailed description of the steps taken before problem occurred, and the text or screenshot of any error message received.

IMPORTANT: To ensure your email isn’t blocked by a spam filter, please include the NAME of the product (Emailchemy) somewhere in your email.

If you do not hear back from us…

It probably means we are being blocked by your spam filter. We usually will try to get back to you within a day. So please, check your spam folders.

Reporting a Bug

If you believe you’ve found a bug in Emailchemy, please let us know immediately by contacting support. In addition to the details above, we will need you to provide some test data so we can reproduce the bug. Usually, if we can reproduce the bug, we can fix it in a day or two. If you cannot provide test data and we have to try to find or create data on our own that will reproduce the bug, it could take us weeks just to find the bug. We do sign NDA’s, if needed, when you share your data with us. Otherwise, please refer to our privacy policy.

How to contact Emailchemy support